Digital Media Service

Student Support

This website is intended to offer technical support for students at the University of Tennesse who are trying to access course materials from DMS. If you do not find the information you need on this page, please call the OIT HelpDesk at (865) 974-9900. HelpDesk hours are 8 a.m. - 5 p.m., Monday - Friday. You can also email DMS at digitalmedia@utk.edu.

• I need help with my username and password.
  • What is my NetID?
  • What is my NetID password?
  • What if I forget my password?

• I need help with Acrobat Reader (.pdf) files.
  • Installing Acrobat Reader.
  • Minimum system requirements for Acrobat Reader.
  • Downloading Acrobat Reader.
  • Troubleshooting Acrobat Reader.
    • I am having problems viewing Adobe Acrobat (PDF) files when RealDownload is installed.
    • I am having problems printing Adobe Acrobat (PDF) files.

• I need help with Real (.rm) files.
  • Installing RealPlayer.
  • Minimum system requirements for RealPlayer.
  • Downloading RealPlayer.
  • Troubleshooting RealPlayer.
    
    
• I need help with QuickTime (.mov) files.
  • Installing QuickTime.
  • Minimum system requirements for QuickTime.
  • Downloading QuickTime.
  • Troubleshooting QuickTime.
    
    
• What about headphones?
  • Do I need headphones?
  • What kind of headphones do I need?
  • Which computer labs have headphones?
  • Which library computers have headphones?
  • How do I connect my headphones?
    
    
• Tell me more about the computer labs on campus.
  
  
• What about computers in the libraries?
  • Where are computer labs located in the libraries?
  • What uses are permitted on these computers?
  • When are the computer labs in the library open?
  • When are the libraries open?
  
  
• SSL Certificate Security Alert
  • Why does the Security Alert box pop up each time I try to access a DMS file?
  • Why does the Security Alert say, "not trusted"?
  • How do I install the certificate as a Trusted Certificate Authority?